Quality Guarantee for our Products and Services

Our Goal
Quality is the key to the success of our business, and we strive to deliver the best-value products and services available to our clients and customers.  As a team, Tek Solutions works to achieve:

Excellent Performance

• Assuring that the job gets done right the first time
• Applying up-front control methods to minimize costs
• Empowering our people to maximize their performance

Exceptional Customer Service

• Maintaining an awareness of our customer's needs and expectations
• Adapting our capability to meet our customer's changing requirements
• Being responsive to our customer's feedback and input

Continual Quality Improvement

• Practicing Quality principles throughout all of our business processes
• Utilizing training, certification and professional affiliations as tools for improvement
• Planning for the future to offer new and better products and services

Our Guarantee

We carefully select the products we provide to ensure outstanding value for your investment.  If for any reason you are not fully satisfied with your purchase from Tek Solutions, we'll refund your money within 30 days of the purchase date.  Applies to single unit orders only.  Shipping charges are not refundable.  Software is not refundable if opened.  We always recommend evaluating our products before ordering multiple units.  All returned orders are subject to restocking fee of 25% with the exception of exchanges of equal or higher value when approved on a case-by-case basis.  Assumes product is returned in new condition with all original components, documentation and packaging.  Note: This return guarantee is not extended to custom, built-to-order or other special orders, and the actual refund amount may be reduced appropriately to consider misuse, wear and tear, damage, restoration or cleaning, etc.

The services we provide are guaranteed to help you succeed with the product you've purchased from us or with the project you've tasked us with.  If for any reason you are not fully satisfied that we have successfully met or exceeded your performance expectations, we will work with you to correct the situation.  Tek Solutions reserves the right to offer additional services at a reduced rate or on a complimentary basis to make it right.

Please Complain
That's the only way we can help you with the problem and try to make it right.  Give us a call or write us regarding the product or service that you aren't fully satisfied with.  You can contact us by mail, email, phone, fax or customer feedback form:

Mailing Address:

Tek Solutions
16505 SE 1st St Ste A#250
Vancouver, WA  98684

Email: